FREQUENTLY ASKED QUESTIONS
Yes — every kilt and accessory is handcrafted to match the tartan pattern, color, and style shown in the product photo. Because each piece is individually cut and sewn by hand rather than mass-produced, you may notice very slight natural variations in fabric texture or shade between batches — this is normal with genuine woven tartan and is a sign of authentic craftsmanship, not a manufacturing error.
If you ever receive an item that doesn't match its listing, contact us at info@clansattire.com within 14 days and we'll make it right under our 30-day return policy.
Your receipt is automatically emailed to you as an order confirmation right after checkout — please check your inbox (and spam/junk folder, just in case) for an email from info@clansattire.com.
You can also view and download your receipt anytime by:
- Logging into My Account on clansattire.com
- Going to Orders
- Selecting the order you'd like a receipt for
- Clicking View (or Download Invoice, if you have an invoice plugin enabled)
If you checked out as a guest and can't locate your confirmation email, contact us at info@clansattire.com or WhatsApp +92 333 8675121 with your order number or the email address used at checkout, and we'll resend your receipt.
Here's a draft, kept consistent with the 30-day policy and details you've already established:
How can I return an item?
We want you to love your kilt — but if something isn't right, here's how to return it:
- Contact us first at info@clansattire.com or WhatsApp +92 333 8675121 within 30 days of receiving your order, with your order number and reason for return.
- We'll confirm your return and provide return instructions.
- Send the item back unworn, unaltered, and in its original packaging — items that have been worn, washed, or custom-altered cannot be accepted for return.
- Once we receive and inspect the item, we'll process your refund or exchange to your original payment method within [X business days].
Please note: Custom-sized or made-to-order pieces may not be eligible for return unless the item arrives damaged or doesn't match the original listing. See our full [Refund and Returns Policy] for complete details.
Here's a draft:
Will you restock items indicated as "out of stock"?
Most out-of-stock items are restocked, since our kilts are handcrafted to order rather than mass-produced in advance — but restock timing can vary depending on fabric availability and current order volume.
If you'd like to be notified the moment an item is back in stock, [use the "Notify Me" button on the product page / contact us at info@clansattire.com] and we'll let you know as soon as it's available.
For made-to-order or custom tartan requests, contact us directly — we may be able to craft your item even if it's showing as out of stock online.
We ship to customers in [list actual countries/regions you currently ship to — e.g., the United States, United Kingdom, Canada, Australia, and [X] other countries].
At checkout, simply enter your address and available shipping options for your location will appear automatically. If you don't see your country listed at checkout, contact us at info@clansattire.com — we may still be able to arrange delivery.
Shipping costs and delivery times vary by destination — see our full [Shipping Policy] for estimated delivery windows by region.
Highland Shirts
Outfit Essentials
Highland Headwear
Formal Dress Items
Sporrans
Traditional Extras