Last Updated: October 5, 2026

At Clans Attire, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the conditions below.

This Return Policy applies to purchases made through clansattire.com.

Please read this policy before placing an order, particularly if you are purchasing a custom-made, made-to-measure, personalized, or special-order product.

1. Return Period

Eligible products may be returned within 30 calendar days of the date of delivery.

The return request must be submitted to Clans Attire within this 30-day period.

Products returned after the applicable return period may not be accepted.

2. Conditions for an Eligible Return

To qualify for a return, an item must generally:

  • Be unused and unworn.

  • Be unwashed and uncleaned.

  • Be in its original condition.

  • Not have been altered, modified, repaired, or damaged after delivery.

  • Include original tags, labels, and packaging where applicable.

  • Be returned with the original order information or order number.

We may refuse a return if the product shows signs of use, washing, alteration, damage, or other conditions that materially affect its resale condition.

3. Custom-Made and Made-to-Measure Products

Many Clans Attire products may be made according to customer measurements, specifications, or customization requests.

Because these products are produced specifically for the customer, custom-made, made-to-measure, personalized, embroidered, altered, or specially customized products are generally not eligible for return simply because the customer changes their mind or selects incorrect measurements.

However, this does not affect your rights where a product is:

  • Defective

  • Damaged before or during delivery

  • Incorrectly supplied

  • Materially different from the product ordered

If you receive a problem with a custom product, contact us so that we can investigate and determine the appropriate resolution.

4. Incorrect Product or Wrong Size

If you receive an item that is different from what you ordered, please contact us as soon as possible.

If you selected an incorrect size or provided incorrect measurements, the item may not qualify for a free return or replacement, particularly if it was custom-made.

Where an eligible standard product is being returned because of a customer-selected size, return shipping costs may be the customer’s responsibility.

5. Damaged or Defective Products

If your product arrives damaged or appears to have a manufacturing defect, contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the problem

  • Clear photographs of the product

  • Photographs of the packaging where relevant

Please keep the original packaging until the matter has been resolved.

We will review the issue and determine whether a replacement, repair, return, or refund is appropriate.

6. Non-Returnable Products

Unless the product is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law, the following products may not be eligible for return:

  • Custom-made products

  • Made-to-measure products

  • Personalized products

  • Altered products

  • Embroidered or specially customized products

  • Products damaged or worn after delivery

  • Products that have been washed or cleaned

  • Products returned without required components or accessories

  • Gift cards

  • Clearance or final-sale products, where clearly identified as final sale

Any product-specific return restrictions will be disclosed where applicable.

7. Return Shipping Costs

Customer-Requested Returns

For eligible returns due to a change of mind, incorrect size selection, or other customer preference, the customer is generally responsible for the cost of returning the product to Clans Attire.

Original shipping charges are generally not refundable unless required by applicable law or the return is due to an error on our part.

Returns Due to Our Error

If we sent:

  • The wrong product

  • A materially incorrect product

  • A defective product

  • A product damaged before delivery

we will review the situation and, where the claim is verified, provide an appropriate resolution in accordance with this policy and our Refund Policy.

8. Return Authorization

Please contact Clans Attire before sending any product back.

Do not send a return to our business address without receiving return instructions from us.

To request a return, contact:

Email: order@clansattire.com
WhatsApp: +92 333 8675121

Please provide:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photographs where relevant

We will provide the appropriate return instructions after reviewing your request.

9. Return Inspection

After we receive a returned product, we may inspect it to determine whether it meets the conditions of this Return Policy.

The inspection may include checking:

  • Product condition

  • Signs of wear or use

  • Washing or cleaning

  • Alterations

  • Damage

  • Original tags and packaging

  • Product completeness

A return that does not meet the applicable conditions may be rejected or may qualify only for a partial refund where appropriate.

10. Exchanges

Where practical and subject to product availability, Clans Attire may offer an exchange for an eligible standard product.

An exchange may not be available for:

  • Custom-made products

  • Made-to-measure products

  • Personalized products

  • Special-order products

  • Products that are no longer available

Additional shipping or price differences may apply.

Please contact us before returning an item if you would like an exchange.

11. Return Delivery Risk

Customers are responsible for ensuring that returned packages are properly packaged and addressed.

We strongly recommend using a shipping service that provides tracking and proof of delivery.

Clans Attire cannot be responsible for a return package that is lost or damaged while being sent back to us before it reaches our return facility.

12. International Returns

Customers returning products from outside Pakistan may be responsible for:

  • Return shipping charges

  • Customs or import charges

  • Duties or taxes associated with the return

  • Carrier fees

Please contact us before shipping an international return so that we can provide the appropriate instructions.

13. Return Deadline

Once your return request has been approved, we may provide a specific timeframe within which the product must be shipped back.

If an approved return is not shipped within the specified timeframe, the return authorization may expire.

14. Contact Us

For return requests and questions:

Clans Attire
Defence Road, Akbar Abad
Sialkot 51310
Punjab, Pakistan

Email: order@clansattire.com
WhatsApp: +92 333 8675121

Support Hours: Monday–Saturday, 9:00 AM–6:00 PM PKT (GMT+5)

For information about how approved returns are refunded, please see our Refund Policy.

15. Related Policies

Please also see:

Clans Attire — Scottish Heritage. Modern Style.