Terms & Conditions

Last Updated: October 5, 2026

Welcome to Clans Attire. These Terms & Conditions govern your use of our website, products, services, and purchases made through https://clansattire.com.

By accessing or using our website, placing an order, or purchasing a product from Clans Attire, you agree to these Terms & Conditions. Please read them carefully before using our website or placing an order.

1. About Clans Attire

Clans Attire is a Scottish clothing and Highland wear business based in Sialkot, Punjab, Pakistan.

Business Name: Clans Attire
Address: Defence Road, Akbar Abad, Sialkot 51310, Punjab, Pakistan
Phone: +92 333 8675121
Email: order@clansattire.com
Website: https://clansattire.com

We design, manufacture, source, and sell Scottish-inspired clothing, kilts, tartan products, Highland wear, accessories, and related products.

Orders are fulfilled and shipped internationally from Pakistan unless otherwise stated on a specific product or order.

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

  • Use the website for fraudulent or unlawful activities.

  • Attempt to gain unauthorized access to our website, servers, accounts, or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify, or distribute website content without permission.

  • Submit false, misleading, or fraudulent information.

  • Use another person's information or payment method without authorization.

  • Place orders for the purpose of fraud, abuse, or other unlawful activity.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colors, measurements, materials, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your monitor, device, or screen settings.

  • Handmade or traditionally produced products may have minor variations.

  • Tartan patterns and fabric appearance may vary slightly between production batches.

  • Measurements may have reasonable manufacturing tolerances.

  • Product availability can change without notice.

If an important product specification is unclear, please contact us before placing your order.

4. Tartan, Clan and Scottish Heritage Products

Clans Attire offers products featuring Scottish tartan patterns, clan-associated designs, and Scottish-inspired Highland wear.

The use of a clan name or tartan pattern does not necessarily mean that a product is officially endorsed, certified, or supplied by a particular clan, organization, estate, or historical body.

Where a product is described as using a particular tartan pattern, the description refers to the design or pattern represented by the product.

Customers should review the product description carefully for information regarding the actual fabric composition, construction, and materials.

5. Product Materials and Specifications

The material and construction of each product should be determined from the specific product listing.

Where applicable, product listings may specify materials such as wool, acrylic, blended fabrics, leather, cotton, polyester, or other materials.

We aim to ensure that product titles, descriptions, attributes, and specifications accurately represent the product being sold.

If material composition is important to your purchase, please contact us before ordering if you require clarification.

6. Prices and Currency

All prices displayed on our website are subject to change without notice.

The applicable price is the price displayed at the time the order is placed, except where an obvious pricing or technical error has occurred.

Depending on the destination, applicable taxes, customs duties, import charges, or other fees may be payable by the customer.

Any applicable shipping charges will be displayed during checkout or otherwise communicated before order completion.

7. Product Availability

Products displayed on our website are subject to availability.

A product may become unavailable after you place an order due to stock limitations, manufacturing issues, supplier availability, or other circumstances.

If we are unable to fulfill an order, we may contact you to discuss available alternatives or provide an appropriate refund.

We reserve the right to discontinue products or modify product specifications without prior notice.

8. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After an order is submitted, you should receive an order confirmation or acknowledgment by email.

An order confirmation does not necessarily guarantee that the order has been accepted for fulfillment if there is a stock, pricing, payment, fraud, or other legitimate issue.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

  • Product availability is incorrect.

  • A significant pricing or listing error has occurred.

  • Payment cannot be verified or completed.

  • We reasonably suspect fraud or unauthorized activity.

  • Incorrect or incomplete customer information prevents fulfillment.

  • The requested product cannot be manufactured or supplied.

  • Shipping to the destination is unavailable or restricted.

If we cancel an order after payment has been received, an applicable refund will be processed.

9. Customer Information

You are responsible for providing accurate information when placing an order.

This includes:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Product size and measurements where required

  • Customization details

  • Other information necessary to fulfill your order

We are not responsible for delays, additional shipping charges, failed delivery, or other problems resulting from incorrect or incomplete information supplied by the customer.

10. Custom, Made-to-Measure and Personalized Products

Some Clans Attire products may be custom-made, made-to-measure, personalized, embroidered, altered, or specially produced according to customer instructions.

Before ordering such products, customers are responsible for providing accurate measurements and customization information.

Once production has started, custom or personalized orders may not be cancellable or eligible for return simply because the customer changes their mind or provides incorrect measurements.

Where a product is defective, materially different from the agreed specifications, or incorrectly produced by us, please contact us so that we can review the issue and determine an appropriate resolution.

Please review our Return Policy and Refund Policy for further information.

11. Measurements and Sizing

Customers are responsible for selecting the appropriate size and, where applicable, providing accurate measurements.

We provide size guides and measurement instructions where available.

For made-to-measure products, customers should carefully follow our measurement instructions.

If you are uncertain about measurements or sizing, please contact us before ordering.

An incorrect customer-provided measurement does not automatically constitute a manufacturing defect.

12. Payments

We accept payment methods made available through our website checkout.

Payment must be successfully authorized or received before an order can be processed, unless otherwise agreed.

Payment information may be processed by third-party payment providers. Clans Attire does not intentionally store complete payment card numbers or security codes unless specifically stated otherwise by the applicable payment service.

We may cancel an order if payment is declined, reversed, disputed, or cannot be reasonably verified.

13. Shipping and Delivery

We ship internationally from Sialkot, Pakistan.

Shipping availability, delivery methods, estimated processing times, shipping charges, and delivery estimates are described in our Shipping Policy and may also be displayed during checkout.

Delivery estimates are estimates rather than guaranteed delivery dates unless we have expressly agreed otherwise in writing.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

  • Customs processing

  • Import inspections

  • Carrier delays

  • Weather

  • Natural disasters

  • Government restrictions

  • Incorrect addresses

  • Public holidays

  • Strikes or transportation disruptions

  • Other events beyond our reasonable control

Please review our Shipping Policy for additional information.

14. Customs Duties, Taxes and Import Charges

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless specifically stated otherwise at checkout or in writing, these charges are the responsibility of the customer.

Clans Attire does not guarantee that an order will be exempt from customs or import charges.

We provide customs information honestly and do not intentionally understate the value of merchandise or misrepresent an order for customs purposes.

15. Returns and Refunds

Our Return Policy and Refund Policy form part of these Terms & Conditions.

Generally, eligible products may be returned within the applicable return period if they meet the requirements stated in our Return Policy.

Certain products, including custom-made, made-to-measure, personalized, embroidered, or altered products, may have different return or refund conditions.

Please review these policies before purchasing:

  • Return Policy

  • Refund Policy

  • Shipping Policy

Nothing in these Terms is intended to remove or restrict any rights that cannot legally be excluded under applicable law.

16. Order Cancellations

Customers may contact us as soon as possible if they wish to cancel an order.

Cancellation may be possible before production, processing, or dispatch has begun.

For custom-made, made-to-measure, personalized, embroidered, or specially altered products, cancellation may not be possible once production has started.

If an order can be cancelled, any applicable refund will be handled according to our Refund Policy.

17. Exchanges

Exchanges may be available for eligible products depending on product availability and the circumstances of the request.

Custom, made-to-measure, personalized, embroidered, or altered products may not be eligible for exchanges where the issue results from customer-provided specifications or measurements.

Please contact us before returning any product.

18. Defective, Damaged or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible.

We may request:

  • Order number

  • Photographs of the product

  • Photographs of packaging

  • Description of the problem

  • Measurements or other information relevant to the issue

After reviewing the circumstances, we may offer an appropriate solution, which may include replacement, repair, exchange, refund, or another reasonable resolution.

19. Promotions and Discount Codes

From time to time, Clans Attire may offer promotional codes, discounts, sales, or special offers.

Unless otherwise stated:

  • Promotional offers cannot be combined.

  • Discount codes must be entered before completing an order.

  • Discounts cannot normally be applied retroactively to completed orders.

  • Promotional products may have additional terms.

  • We reserve the right to withdraw or modify promotions where reasonably necessary.

Any specific terms shown with a promotion will take precedence over these general promotional terms.

20. Reviews and Customer Content

Customers may have opportunities to submit product reviews, photographs, comments, or other content.

By submitting content, you confirm that:

  • You have the right to submit the content.

  • The content is not unlawful, fraudulent, defamatory, abusive, or misleading.

  • The content does not infringe another person's intellectual property or privacy rights.

You grant Clans Attire permission to use submitted content for legitimate business purposes, including displaying reviews on our website or using customer-submitted content for marketing, where permitted by law.

We reserve the right to remove content that violates these Terms or applicable law.

21. Intellectual Property

Unless otherwise stated, the content of the Clans Attire website is owned by or licensed to Clans Attire.

This may include:

  • Logos

  • Brand names

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Original marketing materials

  • Other website content

You may not reproduce, copy, modify, distribute, sell, or commercially exploit our content without prior written permission.

Third-party trademarks, names, or intellectual property remain the property of their respective owners.

22. Website Accuracy and Availability

We make reasonable efforts to keep our website accurate and available.

However, we do not guarantee that:

  • The website will always be available.

  • All information will always be error-free.

  • Product availability will always be accurately displayed.

  • Website content will always be current.

  • The website will be free from technical errors or interruptions.

We may update, modify, suspend, or discontinue parts of the website when reasonably necessary.

23. Third-Party Services and Links

Our website may use third-party services, including payment providers, shipping carriers, analytics services, hosting providers, security services, and other technology providers.

Third-party services may have their own terms and privacy policies.

Clans Attire is not responsible for the independent policies or practices of third-party websites or services.

24. Limitation of Liability

To the extent permitted by applicable law, Clans Attire will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

Our responsibility regarding a purchased product will be subject to the applicable circumstances and rights available under our Return Policy, Refund Policy, and applicable law.

25. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where the failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, war, civil unrest, government restrictions, pandemics, strikes, transportation disruptions, customs delays, carrier failures, power outages, cyber incidents, or other events beyond our reasonable control.

We will make reasonable efforts to resume normal operations when circumstances permit.

26. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information in connection with our website and orders.

27. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, products, website, services, or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update means that you accept the updated Terms to the extent permitted by applicable law.

28. Governing Law

These Terms & Conditions are intended to be governed by the applicable laws of Pakistan, subject to any mandatory consumer protection or other legal rights that apply to customers in their jurisdiction.

Nothing in these Terms is intended to deprive a consumer of rights that cannot legally be excluded under the laws applicable to their purchase.

29. Contact Us

If you have questions about these Terms & Conditions, an order, a product, or our services, please contact us:

Clans Attire
Defence Road, Akbar Abad
Sialkot 51310, Punjab, Pakistan

Email: order@clansattire.com
Phone: +92 333 8675121

Website: https://clansattire.com

30. Related Policies

For additional information, please review:

These policies should be read together with these Terms & Conditions.