Refund Policy
Last Updated: October 5, 2026
This Refund Policy explains when Clans Attire may issue a refund, how approved refunds are processed, and when customers can expect to receive their funds.
This policy applies to purchases made through clansattire.com and should be read together with our Return Policy.
1. When a Refund May Be Available
A refund may be available when:
An eligible product is successfully returned and the return is approved.
We send the wrong product.
A product arrives damaged or defective and the claim is verified.
An order cannot be fulfilled by Clans Attire.
A cancellation is approved before production or dispatch, where applicable.
A refund is otherwise required under applicable law.
Approval of a refund depends on the circumstances of the order and the applicable terms of our Return Policy.
2. Custom and Made-to-Measure Products
Custom-made, made-to-measure, personalized, altered, embroidered, or specially customized products are generally not eligible for a refund due to a change of mind or incorrect customer-provided measurements.
However, if a custom product is:
Defective
Damaged
Incorrectly supplied
Materially different from the agreed order specifications
please contact us so that we can investigate the matter.
Where appropriate, we may provide a replacement, correction, repair, or refund.
3. Refund After an Approved Return
If an eligible returned product is approved for a refund:
The returned product must be received by Clans Attire.
The product may be inspected.
The return must satisfy the applicable conditions.
The refund will then be authorized.
A refund is not considered approved simply because a customer has shipped a product back to us.
4. Refund Method
Approved refunds are generally issued using the original payment method used for the purchase.
Where the original payment method cannot reasonably receive the refund, we may contact the customer to arrange an appropriate alternative.
We will not intentionally issue a refund to an unrelated third party.
5. Refund Processing Time
After a return has been received and approved, Clans Attire generally processes the refund within 5–10 business days.
Once processed by Clans Attire, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or other financial institution.
The total time from return delivery to receipt of funds may therefore vary.
6. Original Shipping Charges
Original shipping charges are generally non-refundable for customer-requested returns, such as:
Change of mind
Incorrect size selected
Customer preference
Customer-provided incorrect measurements
Where a refund is being issued because Clans Attire sent the wrong product or a verified defective/damaged product was supplied, the applicable shipping costs may be included in the resolution where appropriate.
7. Return Shipping Costs
Return shipping costs are generally the customer's responsibility for eligible customer-requested returns.
Where the return is caused by an error on our part or a verified defective product, Clans Attire will review the applicable return shipping costs and determine the appropriate resolution.
Please contact us before returning an item.
8. Partial Refunds
A partial refund may be considered where an eligible returned product has:
Minor missing components
Missing original packaging
Damage caused after delivery
Signs of use
Alterations
Other conditions that reduce its resale value
Where appropriate, we will inform the customer of the applicable refund decision.
9. Refunds for Cancelled Orders
If you wish to cancel an order, contact us as soon as possible.
A cancellation may be possible before production or dispatch begins.
For custom-made or made-to-measure products, cancellation may not be possible once production has started.
If a cancellation is approved and a refund is due, it will normally be processed using the original payment method.
10. Orders That Cannot Be Fulfilled
If Clans Attire is unable to fulfill an order after payment has been received, we will contact the customer and, where appropriate, provide a refund for the amount paid for the affected order or product.
11. Refunds for Lost Shipments
If a shipment is believed to be lost, we may first investigate the shipment with the relevant carrier.
Where the carrier confirms that the shipment is lost, Clans Attire will determine the appropriate resolution in accordance with the circumstances of the order, shipping terms, and applicable law.
Please contact us if your order appears to be significantly delayed or lost.
12. Damaged Products
If your order arrives damaged, please contact us promptly.
Please provide:
Order number
Photographs of the damaged product
Photographs of the shipping packaging
Description of the damage
We may request additional information or photographs to assist with the investigation.
After verification, we may offer:
Replacement
Repair
Refund
Another appropriate resolution
depending on the circumstances.
13. Incorrect Products
If you receive a product that does not match your order, please contact us promptly.
We will review the order and, if the error is confirmed, provide an appropriate resolution, which may include:
Replacement
Return
Refund
Return shipping assistance
14. Failed or Missing Refunds
If you have been notified that a refund has been processed but you have not received it:
Check your bank or payment account.
Contact your card issuer or payment provider.
Check whether the transaction is still processing.
Contact Clans Attire if the refund remains unavailable after the expected processing period.
Email: order@clansattire.com
We will provide available refund information to help you investigate the transaction.
15. Currency and Exchange Rate Differences
For international purchases, the amount received after a refund may differ from the original amount displayed in your local currency because of:
Currency exchange-rate fluctuations
Bank fees
Card issuer fees
Payment-provider conversion rates
Clans Attire does not control exchange rates or fees imposed by banks and payment providers.
Where the original transaction was processed in a particular currency, the refund is generally returned through the original payment method according to the payment provider's processing rules.
16. Refunds and Promotional Discounts
If a returned product was purchased using a promotional discount, coupon, bundle offer, or other special pricing, the refund will be calculated based on the actual amount paid and the applicable terms of the promotion.
Promotional discounts are not normally refundable as cash.
17. Gift Cards
Gift cards are generally non-refundable and cannot be exchanged for cash, except where required by applicable law.
18. Contact Us About a Refund
For questions about refunds, contact:
Clans Attire
Defence Road, Akbar Abad
Sialkot 51310
Punjab, Pakistan
Email: order@clansattire.com
WhatsApp: +92 333 8675121
Support Hours: Monday–Saturday, 9:00 AM–6:00 PM PKT (GMT+5)
Please include your order number whenever possible so that we can locate your order quickly.
19. Related Policies
Please also see:
Clans Attire — Scottish Heritage. Modern Style.
