Delivery Options Overview

Clans Attire offers several reliable shipping methods to suit different needs. You can choose affordable shipping through standard parcel services, faster delivery with express options, or secure shipping with trusted international couriers. On this page, you will find a clear overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Exchange or Return of Goods

At Clans Attire, your satisfaction is our top priority. We strive to deliver quality Scottish attire and accessories. Please read our return and refund policy to understand your rights and responsibilities.

Return Eligibility

To be eligible for a return:

  • Return the item within 30 days of the delivery date.
  • Products must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Customized or personalized items are non-returnable unless they arrive with a manufacturing defect.

Non-Returnable Items:

  • Items that have been used, altered, or cleaned
  • Final sale or clearance products
  • Gift cards

How to Start a Return

To begin the return process:

  1. Contact us at order@clansattire.com
  2. Provide your order number, the reason for the return, and photos if the item is damaged or defective.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service or purchasing shipping insurance.
  • Clans Attire is not liable for items lost in transit.

FAQs

My order hasn't arrived yet. Where is it?

We’re sorry for the delay and understand how frustrating this can be.

Most orders are delivered within the estimated timeframe shown at checkout. However, delivery times can sometimes take longer due to customs clearance, local postal delays, or high seasonal demand.

Please check your order confirmation email for the tracking number. You can use this number to track your parcel directly with the courier.

If the tracking shows no movement for several days, or if your order is significantly overdue, please contact us with your order number and we will investigate it immediately and update you as soon as possible.

You can reach us through the Contact page on our website.

Thank you for your patience.

Do you deliver on public holidays?

Delivery services usually do not operate on public holidays.

If your order is scheduled for delivery on a public holiday, it will normally be delivered on the next working day.

Courier services in both the origin and destination countries may also experience delays around major public holidays. We recommend allowing a few extra days during these periods.

If you have any concerns about a specific delivery date, feel free to contact us with your order number and we will be happy to check the status for you.

Do you deliver to my postcode?

Yes, we deliver worldwide to most postcodes and destinations.

You can check if we deliver to your specific location by entering your postcode or country at checkout. The available shipping methods and estimated delivery times will then be displayed.

If you are unsure whether we can deliver to your area, please contact us with your full address or postcode before placing an order, and we will be happy to confirm it for you.

Is next-day delivery available on all orders?

No, next-day delivery is not available on all orders.

Next-day delivery is only offered on selected ready-to-ship items and is limited to certain destinations. Most of our products (especially made-to-order kilts, custom garments, and international orders) require standard processing and shipping times.

You can see the available delivery options and estimated times for your location at checkout. If you need your order urgently, please contact us before placing the order and we will do our best to advise you on the fastest possible option.

Do I need to be there to sign for delivery?

In most cases, you do not need to be present to sign for your delivery.

Many of our courier partners will leave the parcel in a safe place (such as with a neighbour, in a parcel locker, or in a secure outdoor area) if you are not at home.

However, for higher-value orders or certain destinations, a signature may be required. If a signature is needed and no one is available, the courier will usually leave a card with instructions on how to rearrange delivery or collect the parcel from a local depot.

You can also add delivery instructions (e.g. “leave with neighbour” or “leave in a safe place”) in the order notes at checkout where this option is available.